Phase 3 · Retention & Growth

Account Manager AI

Planned

Run Module

Trigger this module's autonomous operation

Orchestration is live; external sends are simulated until channel keys are added.

Responsibilities

✦Send satisfaction surveys (Day 7)
✦Collect reviews & testimonials (Day 30)
✦Trigger reorder reminders (Day 60)
✦Launch loyalty & win-back campaigns

Gate

Re-engagement → Outreach.

Exception Path

Churn risk detected → re-engagement trigger loops back into Outreach AI.

Data Layer I/O

Reads

↘ Lead Store
↘ Order & Payment Store

Writes

↗ Event Bus (re-engagement triggers)
↗ Conversation Store

Recent Activity

Events routed here & messages handled

Events

Churn RiskProcessed

Messages

Hi Ayesha! It's been 60 days since your last order — your clients must be due for refills. Reorder the same kit at 10% off?

Ayesha Khan (Home Stylist) · 9d ago

Integrated APIs

⊕Customer 360 Profile

⊕Purchase History

⊕NPS / CSAT Tracking

⊕Campaign Automation

Subscribes To

Event types this module owns

Churn RiskReengagement Trigger

Orchestration

Subscribes to event types on the bus. The orchestrator routes matching events here; exceptions emit their own events to recovery flows or human review.