Phase 1 · Post-Purchase Excellence
Customer Support AI
Run Module
Trigger this module's autonomous operation
Orchestration is live; external sends are simulated until channel keys are added.
Responsibilities
- ✦Product usage guidance & tips
- ✦Troubleshoot issues & complaints
- ✦Order tracking & return assistance
- ✦Escalate complex cases to human
Gate
Resolved / ticket closed.
Exception Path
Angry sentiment / refund / legal → immediate human handoff with full context.
Data Layer I/O
Reads
- ↘ Order & Payment Store
- ↘ Conversation Store
- ↘ Lead Store
Writes
- ↗ Conversation Store
- ↗ Lead Store (updated customer history)
Recent Activity
Events routed here & messages handled
Events
Messages
The last batch of conditioner felt different — is the formula changed? A few clients noticed.
Glamour Studio Salon · 7d ago
Thanks for flagging, Nadia. The formula is unchanged but batch B-2299 had a viscosity variance. We're shipping a replacement free of charge today.
Glamour Studio Salon · 7d ago
Integrated APIs
Subscribes To
Event types this module owns
Orchestration
Subscribes to event types on the bus. The orchestrator routes matching events here; exceptions emit their own events to recovery flows or human review.