Phase 1 · Knowledge-Driven Consultation
Product Expert AI
Console
Shared service — query from any module
Responsibilities
- ✦Answer ingredient & benefit questions
- ✦Recommend products per hair type
- ✦Compare Mona J product options
- ✦Handle technical FAQs & objections
Gate
Confident answer served.
Exception Path
Unknown / out-of-scope → escalate to human + log gap to knowledge base.
Data Layer I/O
Reads
- ↘ Knowledge base + calling module's context
Writes
- ↗ Conversation Store (answers served)
Recent Activity
Events routed here & messages handled
Events
None yet.
Messages
Is the Argan Repair Serum safe for chemically treated / colored hair?
Allure Salon & Spa · 1d ago
Yes — the Argan Repair Serum is sulfate-free and safe for color-treated hair. The argan oil + keratin complex actually helps seal color. Want a salon sample kit?
Allure Salon & Spa · 1d ago
Interesting — but your pricing is higher than the brand we currently carry. Can you justify the premium?
Premier Cosmetics Distribution · 1d ago
Integrated APIs
Orchestration
Callable by any module at any stage via the Product Expert endpoint — it is a shared service, not a funnel step.